Dynamics 365 Field Service. The right person, at the right place, at the right time.
D365 Field Service manages your mobile workforce from a single platform. Work orders, intelligent scheduling, a mobile app for technicians, and native integration with Business Central for billing and inventory. We implement it fixed price, led by senior consultants.
Manage your field operations from one platform
Dynamics 365 Field Service is Microsoft's platform for managing mobile workforces. It handles everything from work order creation through to scheduling, dispatch, on site job completion, and invoicing.
Technicians use a mobile app to view their schedule, access job details, capture data, and close work orders on site. The back office sees real time status updates, parts usage, and time entries. Everything connects to Business Central for billing and financial reporting.
Work Orders
Create, assign, and track work orders from request through to completion and invoicing.
Intelligent Scheduling
Automated dispatch that optimises routes, skills matching, and technician availability.
Mobile Workforce
iOS and Android app for technicians to manage jobs, capture data, and close work orders on site.
Parts and Inventory
Track van stock, warehouse parts, and equipment service history across all locations.
What D365 Field Service delivers for your business
Work Order Management
Create, assign, and track work orders from request to completion. Full visibility over every job, every technician, and every outcome.
Intelligent Scheduling
Automated scheduling optimises routes and matches technician skills to job requirements. Reduce travel time and get the right person to every job.
Mobile App
Technicians access work orders, capture data, take photos, collect signatures, and close jobs from any device. Works online and offline.
Asset and Inventory Management
Track parts, equipment, and service history across locations. Know what stock is on each van and reorder automatically when levels drop.
Customer Communication
Automated notifications keep customers informed on technician arrival and job status. Reduce inbound calls and improve satisfaction.
IoT and Predictive Maintenance
Connect sensors and equipment to trigger work orders before failures occur. Move from reactive to predictive maintenance.
Field operations and finance in one ecosystem
D365 Field Service connects to Business Central for billing, inventory, and financials. When a technician completes a job, the invoice is ready. Parts used are deducted from inventory. No paperwork. No delays.
Job created
Work order is created and dispatched to the right technician automatically.
Job completed on site
Technician logs time, parts, and captures signatures on the mobile app.
Billing and inventory
Business Central generates the invoice and updates inventory automatically.
How we deliver Field Service projects
We are currently delivering a Business Central and Field Service implementation together. The client needed their field technicians to create work orders on site, track parts used, and have invoices generated automatically when the job closes. That is what D365 Field Service does.
Business Central
ERP implementation for finance, supply chain, manufacturing, and warehouse management.
Systems Integration
Connect Field Service to your existing systems, IoT devices, and third party platforms.
D365 Sales
CRM and pipeline management that connects to Field Service for end to end customer lifecycle.
Common questions about D365 Field Service
Can field technicians use D365 Field Service on mobile?
Yes. The Field Service mobile app works on iOS and Android. Technicians can view work orders, capture photos and signatures, log time, and close jobs from any device.
Does Field Service integrate with Business Central?
Yes. Work orders, parts usage, and time entries flow from Field Service into Business Central for billing, inventory, and financial reporting. No manual data entry between systems.
Can we automate scheduling?
Yes. D365 Field Service includes intelligent scheduling that considers technician skills, location, availability, and travel time to optimise dispatch automatically.
What about IoT integration?
D365 Field Service can connect to IoT sensors and equipment. When a sensor detects an anomaly, the system can automatically create a work order before a failure occurs.
How much does Field Service implementation cost?
Every implementation is fixed price. Cost depends on the number of technicians, customisation requirements, and integrations with other systems. Contact us for a specific quote.
How long does implementation take?
A typical Field Service implementation takes 6 to 12 weeks depending on complexity, the number of technicians, and integration requirements with Business Central or other systems.
Ready to manage your field operations properly?
Book a free discovery call. We will discuss your field service requirements and show you how D365 Field Service connects to your existing systems. Fixed price, no obligation.