Privacy Policy

Introduction

This Privacy Policy explains how Equerra Limited (Equerra, we, us, or our) collects, uses, discloses, and protects personal information when you use our software products available through Microsoft AppSource.

1. Information We Collect

1.1 Information You Provide

1.2 Information We Collect Automatically

1.3 Information from Third Parties

2. How We Use Your Information

2.1 To Provide Services

• Deliver and maintain the Software
• Process transactions and send confirmations
• Provide customer support
• Send service-related communications

2.2 To Improve Services

• Analyze usage to enhance features
• Develop new products and services
• Conduct research and analytics
• Test and improve performance

2.3 To Communicate

• Respond to inquiries
• Send product updates and announcements
• Provide technical notices
• Send marketing communications (with consent where required)

2.4 For Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms and Conditions
• Resolve disputes

3. Legal Basis for Processing (GDPR)

For personal data subject to GDPR, we process based on:

4. Information Sharing

4.1 With Service Providers

We share information with:

Full list: Sub-Processor List

4.2 For Legal Reasons

We may disclose information:

• To comply with legal obligations
• To respond to lawful requests from authorities
• To protect our rights and property
• To prevent harm or illegal activity

4.3 Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before transfer.

4.4 With Your Consent

We may share information for other purposes with your consent.

4.5 We Don't Sell Your Information

We do not sell personal information to third parties for their marketing purposes.

5. International Data Transfers

5.1 Where We Process Data

Personal data may be processed in:

• New Zealand (where Equerra is based)
• Your selected Microsoft Azure region
• Locations where our sub-processors operate

5.2 Safeguards for International Transfers

Details: See Data Processing Agreement

6. Data Retention

6.1 Active Subscription

We retain your information while your subscription is active to provide services.

6.2 After Termination

6.3 Retention Criteria

We determine retention periods based on:

• Legal and regulatory requirements
• Business purposes
• Legitimate interests
• Your instructions

7. Your Privacy Rights

7.1 Rights for Everyone

To Exercise Rights: Email privacy@equerra.com

Response Time: Within 30 days (may extend to 60 days for complex requests)

7.2 Additional Rights (GDPR)

If you're in the EEA, UK, or Switzerland:

• Right to withdraw consent
• Right to lodge a complaint with your supervisory authority

7.3 Additional Rights (New Zealand)

7.4 Additional Rights (Australia)

8. Data Security

We implement appropriate security measures to protect your information.

Full Details: Security Measures

9. Children's Privacy

Our Software is not directed to children under 16. We don't knowingly collect information from children. If you believe we've collected a child's information, contact privacy@equerra.com and we'll delete it.

10. Marketing Communications

10.1 What We Send

• Product updates and new features
• Tips and best practices
• Industry insights and resources
• Event invitations

10.2 Your Choices

Opt-Out: Click "unsubscribe" in any marketing email

Note: You'll still receive essential service communications (billing, security, etc.)

11. Cookies and Tracking

11.1 What We Use

• Essential cookies (required for service operation)
• Analytics cookies (understand usage)
• Functional cookies (remember preferences)

11.2 Your Choices

Most browsers allow cookie management. Note that disabling cookies may affect functionality.

Full Details: Cookie Policy

12. Privacy Policy Updates

We may update this policy to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

Notice: We'll post updates here and notify you of material changes via email.

Your Acceptance: Continued use after updates constitutes acceptance.

13. Privacy Officer

Email: privacy@equerra.com

Phone: +64 4 4626852

14. Compliance with Privacy Laws

14.1 New Zealand Privacy Act 2020

We comply with the 13 Information Privacy Principles (IPPs), including:

• Lawful collection and use
• Direct collection where practicable
• Transparency about processing
• Secure storage and protection
• Individual access and correction rights
• Retention limitations
• International transfer protections

Key Date: IPP 3A (indirect collection notification) effective May 1, 2026

14.2 Australian Privacy Act 1988

We comply with the 13 Australian Privacy Principles (APPs), including:

• Open and transparent management
• Collection with consent and notice
• Use and disclosure limitations
• Cross-border disclosure safeguards
• Security of personal information
• Access and correction rights

14.3 GDPR (EU / UK / Switzerland)

We comply with GDPR requirements for:

• Lawful basis for processing
• Data minimization
• Purpose limitation
• Storage limitation
• Integrity and confidentiality
• Accountability

Detailed Terms: Data Processing Agreement

14.4 California Consumer Privacy Act (CCPA)

For California residents:

• We don't sell personal information
• We use personal information only to provide services
• You have rights to know, delete, and opt-out

15. Questions and Complaints

15.1 Contact Us

15.2 Complaints

If you're not satisfied with our response:

Version History

Related Documents

• Terms and Conditions
• Data Processing Agreement
• Security Measures
• Acceptable Use Policy
• Sub-Processor List
• Cookie Policy

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