Cookie Policy
How We Use Cookies and Similar Technologies
Effective Date: May 1, 2026
Version: 1.0
Last Updated: April 13, 2026
Introduction
This Cookie Policy explains how Equerra Limited (Equerra, we, us, our) uses cookies and similar technologies when you use our Software products or visit our websites.
Related Documents:
- Privacy Policy - General privacy practices
- Terms and Conditions - Software usage terms
What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit websites or use web-based applications.
Types of Cookies:
Session Cookies: Temporary cookies deleted when you close your browser
Persistent Cookies: Remain on your device for a set period or until you delete them
First-Party Cookies: Set by us directly
Third-Party Cookies: Set by services we use (like Microsoft Azure)
What Cookies We Use
1. Essential Cookies (Required)
These cookies are necessary for the Software to function. You cannot opt out of essential cookies.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
session_id | Maintains your logged-in session | Session | First-party |
auth_token | Authenticates your identity | Session | First-party |
tenant_id | Identifies your Business Central tenant | Session | First-party |
language | Remembers your language preference | 12 months | First-party |
csrf_token | Security protection against attacks | Session | First-party |
Microsoft Azure Cookies: Microsoft sets essential cookies for authentication and session management. See Microsoft Privacy Statement.
2. Functional Cookies (Optional)
These cookies enhance functionality and personalization. We use them only with your consent.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
user_preferences | Remembers your settings and preferences | 12 months | First-party |
dashboard_layout | Saves your dashboard configuration | 12 months | First-party |
timezone | Remembers your timezone | 12 months | First-party |
sidebar_collapsed | Remembers UI state | 12 months | First-party |
3. Analytics Cookies (Optional)
These cookies help us understand how you use the Software so we can improve it. We use them only with your consent.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
_ga | Google Analytics - distinguishes users | 24 months | Third-party (Google) |
_gid | Google Analytics - distinguishes users | 24 hours | Third-party (Google) |
_gat | Google Analytics - throttles requests | 1 minute | Third-party (Google) |
analytics_consent | Records your analytics consent choice | 12 months | First-party |
What We Track:
- Pages visited and features used
- Time spent in the Software
- Errors encountered
- Performance metrics
We Do NOT Track:
- Content of your Customer Data
- Keystrokes or form inputs
- Personal information beyond usage patterns
Google Analytics: Subject to Google Privacy Policy. We use Google Analytics with IP anonymization enabled.
4. Advertising/Marketing Cookies
We use advertising and marketing cookies to:
- Deliver relevant advertisements based on your interests
- Measure the effectiveness of advertising campaigns
- Limit the number of times you see an advertisement
These cookies are optional and require your consent. We do NOT sell cookie data to third parties.
Other Tracking Technologies
Local Storage
We use browser local storage to:
- Cache frequently accessed data
- Store temporary working data
- Remember UI state
Your Control: You can clear local storage through your browser settings.
Session Storage
We use session storage for:
- Temporary data during your session
- Form progress (preventing data loss)
- Wizard state management
Duration: Cleared when you close your browser.
Log Files
We collect standard log file information:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages visited
- Date and time stamps
Purpose: Security, troubleshooting, and improving services.
Why We Use Cookies
Essential Operations
- Authenticating your identity
- Maintaining your session
- Delivering requested features
- Preventing security threats
Improving Your Experience
- Remembering your preferences
- Saving your settings
- Personalizing the interface
- Making navigation easier
Analyzing and Improving
- Understanding how features are used
- Identifying usability issues
- Measuring performance
- Developing new features
Security
- Protecting against attacks
- Detecting suspicious activity
- Preventing fraud
- Enforcing access controls
Your Cookie Choices
1. Essential Cookies
Cannot Be Disabled: Essential cookies are required for the Software to function. Disabling them will prevent you from using the Software.
2. Functional and Analytics Cookies
Cookie Banner: When you first use the Software, we'll ask for your consent to use optional cookies.
Your Choices:
- Accept all optional cookies
- Accept only functional cookies
- Decline all optional cookies
Change Anytime: You can change your preferences at any time:
- Go to Settings > Privacy > Cookie Preferences in the Software
- Or email privacy@equerra.com
3. Browser Controls
Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block all cookies (may affect functionality)
- Get notified when cookies are set
How to Control Cookies:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Cookies and Site Permissions
Third-Party Opt-Outs:
- Google Analytics: Google Analytics Opt-out
Cookies and Privacy Laws
GDPR (EU/UK)
We comply with GDPR cookie requirements:
- Obtain consent before non-essential cookies
- Provide clear information about cookies
- Allow you to withdraw consent
- Don't use cookies for purposes beyond what you agreed to
ePrivacy Directive (EU)
We comply with ePrivacy requirements for cookies and tracking.
CCPA (California)
California residents: Cookie data is personal information under CCPA. See our Privacy Policy for your CCPA rights.
New Zealand and Australia
We comply with NZ Privacy Act and AU Privacy Act requirements for tracking technologies.
How Long Cookies Last
Session Cookies: Deleted when you close your browser
Persistent Cookies:
- Authentication: Until you log out or token expires (24 hours)
- Preferences: 12 months
- Analytics: Up to 24 months
You Can Delete Anytime: Through your browser settings or by clearing your browsing data.
Cookies on Our Website
This Cookie Policy applies to:
- Equerra Software Products (accessed through Microsoft AppSource)
- Equerra Websites (www.equerra.com and subdomains)
- Equerra Support Portal (if applicable)
Different Cookies: Our marketing website may use additional cookies. Those are described in the cookie notice on that site.
Third-Party Services
Services We Use
Microsoft Azure / Business Central:
- Microsoft sets cookies for authentication and service delivery
- See Microsoft Privacy Statement
Google Analytics (if you consent):
- Google sets cookies to collect analytics data
- See Google Privacy Policy
We Are Not Responsible: For how third parties use cookies. Please review their privacy policies.
Children's Privacy
Our Software is not intended for children under 16. We don't knowingly use cookies to collect information from children.
Updates to This Policy
Changes
We may update this Cookie Policy to:
- Reflect new cookies we use
- Comply with legal changes
- Improve clarity
Notification
Material Changes: We'll notify you via:
- Email to account administrators
- Notice in the Software
- Update to this page
Your Acceptance: Continued use after changes constitutes acceptance.
Do Not Track Signals
Current Approach: We don't currently respond to Do Not Track (DNT) browser signals because there's no industry standard for how to respond.
Your Options: Use the cookie controls described above to manage tracking.
More Information
Cookie Categories Explained
Strictly Necessary: Required for basic functions. Cannot be disabled.
Functional: Enhance features and remember choices. Can be disabled.
Analytics/Performance: Help us understand usage. Can be disabled.
Targeting/Advertising: Deliver relevant ads and measure campaign effectiveness. Can be disabled.
Data Retention
Cookie data is retained according to our Privacy Policy:
- Analytics data: Aggregated and anonymized after 24 months
- Log data: 12 months
- Session data: Deleted after session ends
Contact Us
Questions About Cookies
Privacy Officer:
Email: privacy@equerra.com
General Support:
Email: support@equerra.com
Postal Address:
Equerra Limited
2nd Level
40 Lady Elizabeth Lane
Wellington Central
New Zealand 6011
Complaints
If you're not satisfied with how we handle cookies:
New Zealand: Privacy Commissioner (www.privacy.org.nz)
Australia: OAIC (www.oaic.gov.au)
EU/UK: Your local data protection authority
Quick Reference
What Cookies We Use
Essential: Session management, authentication, security (required)
Functional: Preferences, settings (optional, with consent)
Analytics: Usage patterns, performance (optional, with consent)
Advertising: Relevant ads, campaign measurement (optional, with consent)
How to Control
- Cookie Banner: Choose your preferences when first using Software
- Settings: Change anytime in Settings > Privacy > Cookie Preferences
- Browser: Use your browser's cookie controls
- Opt-Out: Use third-party opt-out links (e.g., Google Analytics)
Need Help?
Email privacy@equerra.com for cookie-related questions.
Related Documents
- Privacy Policy - How we handle all personal information
- Terms and Conditions - Software usage terms
- Data Processing Agreement - GDPR compliance
Equerra Limited
Strategic Solutions for Modern Business
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