Acceptable Use Policy

Introduction

This Acceptable Use Policy (AUP) defines the rules for using Equerra Software products available through Microsoft AppSource.

Purpose: To ensure the Software is used safely, legally, and responsibly by all customers.

Scope: This policy applies to all users of Equerra Software, including your employees, contractors, and anyone you authorize to access the Software.

1. General Principles

1.1 Lawful Use

You must use the Software:

• For lawful business purposes only
• In compliance with all applicable laws and regulations
• In accordance with our Terms and Conditions
• In a manner that doesn't harm Equerra, Microsoft, or other customers

1.2 Professional Conduct

You must:

• Act responsibly and ethically
• Respect the rights of others
• Follow industry best practices
• Report security issues or violations promptly

2. Prohibited Activities

2.1 Security Violations

You Must Not:

• Attempt to undermine the security or integrity of our systems, Microsoft systems, or any third-party systems
• Probe, scan, or test the vulnerability of any system or network
• Breach or circumvent authentication or security measures
• Access data, systems, or networks without authorization
• Monitor data or traffic without authorization
• Forge headers or manipulate identifiers to disguise origin
• Use any automated tools to access the Software beyond normal use

Consequences: Immediate suspension or termination, potential legal action.

2.2 Illegal Content and Activities

You Must Not Use the Software To:

• Violate any law, regulation, or legal obligation
• Infringe intellectual property rights (copyrights, trademarks, patents, trade secrets)
• Distribute illegal content or materials
• Engage in fraud, deception, or misrepresentation
• Launder money or evade taxes
• Violate export control or sanctions laws
• Facilitate illegal gambling or activities

2.3 Harmful or Malicious Content

You Must Not Transmit or Store:

• Viruses, malware, ransomware, or malicious code
• Trojan horses, worms, or logic bombs
• Exploits or hacking tools
• Phishing or social engineering content
• Spam, unsolicited bulk messages, or chain letters
• Denial-of-service attack tools or code

Immediate Action: We'll remove harmful content and may suspend your account without notice.

2.4 Abusive Behavior

You Must Not:

• Harass, threaten, or abuse others
• Impersonate any person or entity
• Stalk or intimidate individuals
• Violate anyone's privacy rights
• Engage in hate speech or discrimination
• Bully or intimidate others

2.5 Inappropriate Content

You Must Not Store or Transmit:

• Child sexual abuse material (we report to authorities)
• Non-consensual intimate images
• Content promoting violence against individuals or groups
• Content facilitating self-harm or suicide
• Graphic violence or gore (except legitimate business documentation)

Zero Tolerance: Immediate termination and reporting to authorities.

3. Resource Use and Performance

3.1 Fair Use

You Must Not:

• Consume excessive system resources that impact other customers
• Use the Software in ways that degrade performance
• Run processes that interfere with normal operation
• Attempt to gain unauthorized access to additional resources

3.2 Automated Access

3.3 Service Availability

You Must Not:

• Take any action that impairs service availability
• Overload systems with requests
• Create denial-of-service conditions
• Interfere with other customers' use

4. Data and Privacy

4.1 Data Protection

Full Details: Privacy Policy and Data Processing Agreement

4.2 Confidential Information

5. Intellectual Property

5.1 Respecting Our IP

5.2 Respecting Others' IP

6. Account Security

6.1 Your Responsibilities

6.2 Suspicious Activity

Contact: security@equerra.com

7. Compliance and Reporting

7.1 Your Compliance Obligations

7.2 Monitoring and Enforcement

7.3 Reporting Violations

We investigate all reports confidentially.

8. Consequences of Violations

8.1 Enforcement Actions

Depending on severity, we may:

8.2 Immediate Termination

We may immediately terminate without warning for:

• Child sexual abuse material
• Distribution of malware
• Hacking or unauthorized access attempts
• Severe security violations
• Activities causing immediate harm

8.3 Legal Consequences

Violations may result in:

• Civil liability
• Criminal prosecution
• Regulatory enforcement
• Third-party claims

We cooperate with law enforcement and regulatory authorities.

9. Appeals and Disputes

9.1 If Your Account is Suspended

Contact: legal@equerra.com

Response Time: Within 5 business days

9.2 Dispute Resolution

Disputes about AUP enforcement follow the process in our Terms and Conditions, Section 11.7.

10. Changes to This Policy

10.1 Updates

We may update this AUP to:

• Address new threats or risks
• Reflect changes in laws or regulations
• Improve clarity or completeness
• Respond to customer feedback

10.2 Notification

Material Changes: 30 days' notice via email and posting on this page

Your Acceptance: Continued use after changes constitutes acceptance

If You Don't Accept: You may terminate your subscription as provided in the Terms

11. Third-Party Responsibilities

11.1 Your Users

You're responsible for:

• Ensuring all your users comply with this AUP
• Training users on acceptable use
• Monitoring user activity
• Promptly addressing violations by your users

11.2 Third-Party Integrations

If you integrate the Software with third-party services:

• You're responsible for your use of those services
• Their acceptable use policies also apply
• We're not responsible for their actions

12. Examples of Acceptable and Unacceptable Use

12.1 Acceptable Use

12.2 Unacceptable Use

Questions and Clarifications

13.1 Need Guidance?

If you're unsure whether an activity is permitted:

Ask First: legal@equerra.com

We're happy to provide guidance before you proceed.

13.2 Request Exceptions

Some activities may be permitted with prior written approval:

• Security testing (must coordinate with our security team)
• High-volume API usage (may require enterprise plan)
• Special processing arrangements

Request: legal@equerra.com

Contact Information

Related Documents

• Terms and Conditions
• Privacy Policy
• Security Measures
• Data Processing Agreement

Version History

Summary: Use the Software legally, securely, and responsibly. Respect others' rights. Don't harm systems or data. Report issues promptly.

Equerra Limited
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