Dynamics 365 consulting and implementation for Australian businesses
Finance on one system. Sales on another. Service on a third. None of them talk to each other. Dynamics 365 connects operations, sales, service, and customer data on one platform. Start with what you need.
Six products. One connected system.
Each Dynamics 365 product solves a specific part of your business. Implement one or implement all six. Dynamics 365 apps are built on Microsoft's cloud, with shared identity, security, reporting, and integration through Dataverse, APIs, and native connectors. Business Central connects into that ecosystem rather than sharing the same database as every CRM app.
Business Central
Finance, inventory, purchasing, manufacturing, and warehouse. The operational core of your business.
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D365 Sales
Pipeline management, forecasting, quotes, and customer relationships.
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D365 Field Service
Work orders, scheduling, mobile technicians, and asset management.
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D365 Customer Service
Case management, SLA tracking, knowledge base, and omnichannel support.
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D365 Customer Insights
Unified customer data, segmentation, and journey orchestration.
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Modern Work
Microsoft 365, Teams, SharePoint, and Copilot. Set up properly, secured, and adopted.
Learn more →Your data flows. Your team does not re-enter it.
Shared data platform powering every product
Sales to Operations
A sales rep closes a deal in D365 Sales. The order flows into Business Central. Inventory is allocated. Invoice is generated. No one re-entered anything.
Service to Field to Finance
A customer logs a complaint in Customer Service. A field technician is dispatched through Field Service. Parts used are deducted from Business Central inventory. The customer gets a status update automatically.
Insights to Action
Customer Insights identifies your top 20% of buyers. D365 Sales surfaces them as priority leads. Your team focuses on the accounts that matter.
Start with what you need
You do not have to implement everything at once. Most clients begin with one product and expand as their needs grow. Every product connects natively so adding a new one later is seamless.
Not sure where to start? Book a discovery call and we will help you figure out which product makes the most sense for your business right now.
Every Dynamics 365 implementation we deliver is fixed price. You know what you are paying before the project starts. No hourly billing. No surprise invoices.
Dynamics 365 built for your industry
We build purpose built extensions on top of Dynamics 365 for industries with complex operational requirements. Our F&B solutions handle catch weight inventory, lot traceability, yield management, and export compliance natively within the platform.
Every extension is built on standard Dynamics 365 architecture so it stays upgrade safe. You get industry specific functionality without sacrificing the core platform benefits.
Meat Processing
Kill floor data capture, yield tracking, grower settlements, export certification.
Seafood
Quota management, species tracking, catch weight processing, cold chain logistics.
Food Manufacturing
Recipe management, batch processing, quality control, allergen tracking.
Fresh Produce
Grower management, pack house operations, quality grading, shelf life tracking.
The Australian Dynamics 365 market
Australia is one of Microsoft's largest enterprise markets outside the United States. Dynamics 365 has a deep installed base across Australian mid market and enterprise businesses, with a partner ecosystem that ranges from global systems integrators to specialist boutiques.
Data residency and Azure regions
Microsoft offers Australian geo data residency options for most Dynamics 365 workloads. Australia East in Sydney is the primary region, Australia Southeast in Melbourne provides geographic redundancy, and Australia Central in Canberra serves Australian Government workloads in IRAP assessed environments. Residency for specific data types should be confirmed per product documentation and tenant configuration.
This means customer data, transactional records, and operational telemetry stay onshore. Aligned with ATO expectations for tax data, Australian Privacy Act requirements for personal information, and the Critical Infrastructure Risk Management Program for businesses captured by the SOCI Act. Data sovereignty is not a procurement checkbox added to a US contract.
The Australian partner landscape
The AU Dynamics 365 partner market is mature and well populated. Global systems integrators including DXC Technology, Capgemini, NCS, and Avanade serve the top end. Mid market specialists like Fusion5, MicroChannel, Professional Advantage, iCatalyst, Dynamics Square, KPMG Wiise, and Eclipse Computing carry most implementations. Practice based firms RSM, BDO, PwC, Deloitte, and EY layer D365 work into broader transformation programs.
Equerra sits in this market as a senior led specialist with North Sydney operations and cross Tasman delivery. We do not compete on scale with the global SIs. We compete on depth, the Yaveon F&B extension suite, our own Elevate product line, and a fixed price model that is unusual at the AU mid market level.
Dynamics 365 customer profiles in Australia skew towards manufacturing, distribution, professional services, mining services, and food and beverage. Common AU specific use cases include BAS lodgement workflows through SBR, AU Modern Award payroll handling, AusPost and StarTrack shipping integration, MYOB and Xero data migration paths, and integration with the New Payments Platform for batch banking. None of these are unusual. They are standard requirements for an AU mid market deployment.
Common questions about Dynamics 365
What is Dynamics 365?
Dynamics 365 is Microsoft's business applications platform. It includes products for finance, sales, service, field operations, and customer engagement. They all run on the same data platform and integrate natively with Microsoft 365.
Do I need to implement all the products?
No. You can start with one product and add others over time. Each product works independently but connects seamlessly when you add more.
How much does Dynamics 365 cost?
Cost depends on which products you implement, how many users you have, and what customisations you need. Every Equerra project is fixed price. Contact us for a specific quote.
Can I migrate from MYOB, Xero, or NAV to Dynamics 365?
Yes. We have established migration paths from MYOB, Xero, Dynamics NAV, Dynamics GP, and Sage. We handle the data migration as part of the fixed price project.
How long does implementation take?
A single product implementation typically takes 2 to 4 months. Multi product implementations are phased, with the first product live within 3 months and additional products added over time.
What ongoing support do you provide?
Unlimited support is included with every implementation. We do not disappear after go live. If you need help with day to day questions, fixes, or configuration changes, we are there. Formal training sessions and new build work are scoped separately as a fixed price.
Is Dynamics 365 suitable for small businesses?
Yes. Business Central is designed for small to mid size businesses. You can start with a small number of users and scale as you grow.
Do you work with businesses outside Food and Beverage?
Yes. We specialise in Food and Beverage but our Dynamics 365 expertise applies to any business. We work with manufacturing, wholesale distribution, logistics, and other industries.
Ready to connect your business?
Book a free discovery call. We will discuss your current systems, understand your requirements, and give you a clear picture of what Dynamics 365 looks like for your business. Fixed price, no obligation.