Your team's knowledge, available in Teams
Elevate Assist is an AI powered Microsoft Teams bot that connects your support team to knowledge bases, ticket data, and Microsoft Learn. Ask questions in natural language and get grounded answers from your Monday.com boards and documentation. Built by Equerra.
Knowledge is scattered across too many places
Your team's knowledge lives in Monday.com boards, shared documents, Microsoft Learn, and people's heads. When a support question comes in, finding the right answer means searching through multiple systems or asking a colleague who might be busy.
Searching takes too long
Support staff spend more time finding information than resolving issues. Switching between Monday.com, documentation sites, and internal wikis wastes hours every week.
Knowledge stays in people's heads
The most experienced team members become bottlenecks because they are the only ones who know where to find specific answers or how to resolve certain issues.
No single source of truth
Ticket data in Monday.com, procedures in shared drives, reference material on Microsoft Learn. Nobody knows which source has the most current answer.
AI powered knowledge access in Microsoft Teams
Elevate Assist brings your knowledge bases, ticket data, and Microsoft Learn into a single conversational interface inside Teams. Ask questions in natural language and get grounded answers.
Support Question Answering
Ask questions in natural language and get immediate answers drawn from your knowledge bases and ticket history. No more searching through boards manually.
Knowledge Base Search
Search your Monday.com knowledge base articles directly from Teams. Find solutions, procedures, and documentation without switching applications.
Microsoft Learn Integration
Access Microsoft Learn documentation for Business Central and Dynamics 365 directly through the bot. Get official Microsoft guidance alongside your internal knowledge.
AI Powered RAG Responses
Retrieval augmented generation finds the most relevant content from your sources and generates a clear, grounded answer. Every response is traceable to source material.
Ticket Summaries and Lookup
Look up any ticket by number or keyword and get a summary of status, history, and next steps. No need to open Monday.com to check ticket progress.
Multi-Board Aggregation
Search across multiple Monday.com boards simultaneously. Elevate Assist aggregates results from different teams and projects into a single response.
Automatic Company Detection
The bot identifies which company a question relates to based on context. Support teams handling multiple clients get the right information automatically.
Natural Language Understanding
Ask questions the way you would ask a colleague. Elevate Assist interprets intent and context rather than requiring exact keywords or commands.
Group and Personal Chat
Use Elevate Assist in personal chats for private queries or in group conversations where the whole team can see the response. Works wherever your team already communicates.
Custom Board Configuration
Configure which Monday.com boards are searchable, set priority sources, and customise how the bot interprets different board structures for your organisation.
Built for teams that need fast answers
Elevate Assist works for any team that relies on Monday.com boards and needs quick access to knowledge.
Support Teams
Find answers to client questions instantly without searching through multiple boards and documents
Onboarding
New team members get instant answers from your knowledge base on day one without asking colleagues
Consultants
Access ticket history and client context during calls without switching between applications
Project Managers
Get quick ticket summaries and status updates across multiple boards in a single query
Multi-Client Teams
Automatic company detection means the right context is applied without specifying which client each time
Internal IT
Surface Microsoft Learn documentation alongside internal procedures for consistent troubleshooting
From question to answer in seconds
Ask in Teams
Type your question in a personal or group chat with the Elevate Assist bot. Use natural language, no commands required.
Sources searched
Elevate Assist searches your Monday.com boards, knowledge base articles, ticket history, and Microsoft Learn documentation.
AI generates answer
RAG technology combines the most relevant content from your sources into a clear, grounded response with references.
Answer delivered
The response appears in your Teams chat with source links. Follow up with more questions or navigate directly to the relevant ticket or article.
Simple, transparent pricing in NZD
Choose the tier that matches your team's needs. All prices are in New Zealand dollars with monthly and annual options.
Silver
or $1,200/yr
- Knowledge Base Search
- Ticket Management and Lookup
- Natural Language Understanding
- Group and Personal Chat
Gold
or $2,300/yr
- Everything in Silver
- AI Powered RAG Responses
- Microsoft Learn Integration
- Automatic Company Detection
Platinum
or $4,100/yr
- Everything in Gold
- Custom Board Configuration
- Multi-Board Aggregation
- Ticket Summaries
Common questions about Elevate Assist
What platforms does Elevate Assist work with?
Elevate Assist runs as a Microsoft Teams bot. It works in both personal chats and group conversations. Your team can ask questions, search knowledge bases, and look up tickets without leaving Teams.
Where does the knowledge base content come from?
Elevate Assist connects to your Monday.com boards and pulls knowledge base articles, ticket data, and documentation. It also integrates with Microsoft Learn for Dynamics 365 and Business Central reference material.
How does the AI generate responses?
Elevate Assist uses retrieval augmented generation (RAG) to find relevant content from your knowledge bases and then generates a clear, contextual response. It does not make things up. Every response is grounded in your actual documentation and ticket history.
Can it handle multiple Monday.com boards?
Yes. The Platinum tier includes multi-board aggregation and custom board configuration. You can connect multiple boards across different teams and Elevate Assist will search across all of them when answering questions.
How does automatic company detection work?
When a user asks about a ticket or support issue, Elevate Assist automatically identifies which company the request relates to based on context. This means support teams handling multiple clients get the right information without specifying the company each time.
Is there a free trial?
Contact us to discuss a trial period. We can set up a proof of concept with your Teams environment and Monday.com boards so you can evaluate Elevate Assist with your own data before committing.
Other extensions from the Elevate suite
Ready to give your team instant answers?
Talk to us about setting up Elevate Assist in your Teams environment. We can run a proof of concept with your Monday.com boards.